Terms of Service

Effective Date: 10/15/2026

These Terms of Service govern your use of the Aura Concierge Wellness website and certain aspects of booking and receiving Aura services.

By using this website or booking an appointment, you acknowledge these Terms along with any separate patient consents, financial policies, cancellation policies, membership agreements, payment authorizations, and other documents that apply to your care.

About Aura Services

Aura Concierge Wellness provides mobile IV hydration and wellness services through appropriately licensed healthcare professionals and the applicable professional medical entity responsible for clinical care.

Aura's services are intended for eligible individuals following an appropriate clinical evaluation.

Information provided on this website is for general educational and informational purposes and is not medical advice, diagnosis, or a substitute for evaluation by a qualified healthcare professional.

Aura does not provide emergency medical services.

If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency care.

Clinical Evaluation and Treatment Eligibility

Booking an appointment does not guarantee that treatment will be administered.

Before treatment, you must complete any required medical evaluation, screening, consent forms, questionnaires, and other clinical requirements.

A licensed medical provider may approve, modify, postpone, or decline a requested treatment based on your health history, medications, allergies, current condition, clinical findings, treatment protocols, or other safety considerations.

The final treatment and dosing provided may differ from what you initially selected when booking if your treating medical provider determines that another approach is clinically appropriate.

Your Responsibility

You are responsible for providing complete and accurate information about your health history, medications, supplements, allergies, pregnancy status when applicable, previous reactions, current symptoms, and any changes in your health that may affect treatment.

Please notify Aura if anything relevant changes between your medical evaluation and your appointment.

Treatment decisions depend in part on the accuracy and completeness of the information you provide.

Appointments and Mobile Service Locations

Aura provides services at eligible homes, offices, hotels, and other approved locations within our service area.

You are responsible for providing an accurate service address and any necessary parking, gate, building, security, hotel, or entry instructions before your appointment.

Please be present, reachable, and able to provide access to the service location at your scheduled appointment time.

A location must provide an environment in which the treating nurse can safely and appropriately provide care. Aura may decline or discontinue a visit if the environment is unsafe, inappropriate for treatment, or prevents the nurse from providing care in accordance with clinical standards.

Cancellation and Rescheduling

Appointments may be canceled or rescheduled without a cancellation fee when at least 24 hours' notice is provided.

Cancellations or rescheduling requests made with less than 24 hours' notice may incur a charge equal to 100% of the scheduled appointment price.

If you do not attend your appointment, are unreachable, or cannot provide access to the service location within 15 minutes of your scheduled appointment time, the visit may be considered a no-show, and 100% of the scheduled appointment price may be charged.

Exceptions for emergencies or unusual circumstances may be considered at Aura's discretion.

These terms should be read together with Aura's separate Cancellation Policy and Credit Card Authorization, which controls the processing of applicable cancellation and no-show charges.

Payment and Card on File

Prices displayed on the website are stated in U.S. dollars.

Unless otherwise noted, the listed treatment price includes the selected treatment, required clinical evaluation, registered nurse visit, and travel within Aura's designated service area.

Optional boosters, enhancements, NAD+ dose upgrades, membership upgrades, or other separately selected services may result in additional charges.

Aura may require a valid payment method to remain on file with its authorized payment processor for security purposes.

Charges to a stored payment method will be made in accordance with the payment authorization, cancellation policy, membership agreement, or other financial authorization you provide.

Pricing

Aura aims to display pricing clearly and accurately.

Prices, treatments, ingredients, membership benefits, service areas, promotional offers, and availability may change from time to time.

The price applicable to a scheduled appointment will be the price confirmed during the booking process, subject to any treatment changes you authorize or that are clinically approved during your visit.

If a treatment is modified before administration, any corresponding pricing change should be communicated to you before the modified treatment is provided.

Memberships

Aura memberships are subject to the specific membership terms presented at enrollment.

Memberships currently begin with an initial three-month commitment and continue month-to-month thereafter unless canceled in accordance with the applicable Membership Agreement.

Included treatments, boosters, discounts, family-and-friend benefits, NAD+ allowances, upgrade pricing, and other benefits vary by membership tier.

Benefits have no cash value unless otherwise required by law and may be subject to eligibility, clinical appropriateness, scheduling availability, expiration, and other membership conditions.

If there is a conflict between these general Terms of Service and your signed Membership Agreement, the Membership Agreement controls with respect to your membership.

Promotions and Discounts

Promotional offers may be subject to eligibility requirements, expiration dates, service restrictions, or other conditions.

Unless expressly stated otherwise, promotions and discounts may not be combined.

Aura may modify or discontinue promotional offers prospectively.

Clinical eligibility is unaffected by whether a patient uses a promotion or a discount.

Treatment Times

Treatment times displayed on the website are estimates.

Actual appointment and infusion times vary depending on the treatment, dose, vascular access, administration rate, individual tolerance, clinical circumstances, and other factors.

Longer treatments, including certain NAD+ therapies, may require significantly more time than standard IV hydration visits.

Results and Wellness Claims

Individual experiences with IV hydration, vitamins, nutrients, injections, and wellness services vary.

Aura does not guarantee a particular physical, wellness, performance, cosmetic, or subjective result from any treatment.

Information about ingredients or wellness goals on the website is intended to describe Aura's services and is not a promise that a treatment will diagnose, cure, prevent, or treat a disease or medical condition.

Third-Party Platforms

Aura may use third-party platforms for scheduling, telehealth or medical evaluations, patient records, payments, communications, and other services.

Your use of those platforms may also be subject to their applicable terms and privacy policies.

Aura is not responsible for the independent operation of third-party websites or services outside Aura's control.

Website Content

Aura owns or is authorized to use the text, branding, photographs, graphics, design, logos, and other content displayed on this website unless otherwise indicated.

Website content may not be copied, reproduced, distributed, or used commercially without permission except as allowed by applicable law.

Availability of Services

Appointment times, treatments, products, ingredients, doses, and geographic service areas are subject to availability and clinical considerations.

Aura may modify or discontinue a treatment, ingredient, membership option, promotional offer, or service area when reasonably necessary.

If an ingredient or treatment is unavailable, Aura will not substitute another treatment without appropriate clinical authorization and patient agreement.

Privacy

Your use of this website is also subject to Aura's Privacy Policy.

Medical information may be subject to additional privacy protections and an applicable Notice of Privacy Practices.

Changes to These Terms

Aura may revise these Terms from time to time.

Changes will apply prospectively after the updated Terms are posted, except where another agreement or applicable law provides otherwise.

The effective date shown above identifies the most recent version.

Governing Law

These Terms are governed by the laws of the State of California, except where federal law applies.

Nothing in these Terms is intended to waive or limit any patient or consumer right that cannot legally be waived or limited, including rights relating to professional healthcare services.

Contact

Questions about these Terms may be directed to:

Aura Concierge Wellness
Redwood City, California
info@auraconciergewellness.com